CONSCIOUS CONNECTIONS
Terms & Conditions
CONSCIOUS CONNECTIONS
Terms & Conditions
These Terms & Conditions (“Terms”) form an agreement between you (“Participant,” “Client,” or “You”) and Eloah Paes Ramalho, trading as Conscious Connections (“Company,” “We,” “Us,” or “Our”).
By purchasing, enrolling, or participating in any Services (including digital products, coaching, mastermind programs, online events, or in-person gatherings), you agree to these Terms.
Where a separate written and signed agreement exists between the Participant and the Company, that agreement applies only where it directly conflicts with these Terms.
1. Version & Agreement
The Terms in effect at the time of purchase, access, or participation apply.
Continued purchase, access, or participation constitutes acceptance of the most recent version of these Terms.
2. General Terms
We may update, modify, or change Services, structure, pricing, or delivery at any time.
These Terms apply unless explicitly overridden in writing.
3. Participation & Conduct
Services are designed to be respectful, safe, and growth-oriented.
We may refuse, suspend, or remove participation at our reasonable discretion where a Participant’s behaviour is disruptive, unsafe, abusive, or materially inconsistent with the intended group environment or facilitation structure.
This is based solely on behaviour and suitability for the space and not on any legally protected characteristic.
All decisions are final and do not entitle the Participant to refunds, credits, or appeals unless required by law.
4. Services, Delivery & Fulfillment
4.1 Service Formats
Services may be delivered in various formats including:
online sessions
in-person events
workshops
group containers
coaching-style formats
paired sessions
one-on-one facilitation
We may adjust format, structure, facilitation style, or group size at our discretion.
Such adjustments do not change the nature of the Service and do not entitle Participants to refunds or credits.
4.2 Scheduling & Allocation
Services are scheduled once sufficient participation or logistical confirmation exists.
Once a date, allocation, or participation slot is confirmed, it is considered final unless otherwise agreed in writing.
Non-attendance does not affect fulfillment of the Service.
4.3 Fulfillment Standard
A Service is considered fully delivered once it has been:
Attendance, participation, or engagement is not required for fulfillment.
Failure to attend, join, or engage does not constitute non-delivery and does not entitle the Participant to refunds or credits.
If a payment dispute is initiated, the Company may provide relevant records including communication logs, scheduling confirmations, payment records, platform data, and correspondence as evidence of delivery and fulfillment.
4.4 Communication & Delivery of Notice
The Company’s primary communication channel is WhatsApp. Email may also be used at the Company’s discretion.
It is the Participant’s responsibility to ensure they can receive communications via WhatsApp and/or email.
WhatsApp broadcast messages require the Participant to save the Company’s number to ensure delivery.
Communication sent via either WhatsApp or email is considered valid and effective delivery once sent by the Company, regardless of whether it is read, received, or accessed.
Failure to receive communication due to incorrect details, not saving the number, blocked messages, or technical issues on the Participant’s side does not entitle the Participant to refunds or credits.
4.5 Attendance & Variability
Participant numbers, composition, and engagement may vary.
No guarantees are made regarding:
Sessions may proceed with any number of attendees, including a single participant, and may be delivered in alternative formats at the facilitator’s discretion, including:
All such formats are considered full delivery of the Service and do not constitute a change to the agreed Service, nor do they entitle Participants to refunds or credits.
4.6 Session Timing & Attendance
Participants are expected to join on time.
Late access is subject to facilitator discretion and may be refused once the session has started, in order to preserve the structure and flow of the experience.
Late arrival does not constitute non-delivery of the Service and does not entitle Participants to refunds, credits, or rescheduling.
Sessions are considered delivered as scheduled regardless of whether a Participant joins late, joins partially, or does not attend.
5. Payments, Refunds & Disputes
5.1 General Policy
All sales are final. Refunds are only issued at the Company’s sole discretion or where required by applicable law.
5.2 Transfers
Transfers may be permitted at the Company’s sole discretion to another eligible participant, subject to prior written approval.
5.3 Rescheduling
We may reschedule Services at our discretion.
A new confirmed date will be provided.
This does not entitle Participants to refunds or credits.
6. Bonus, Complimentary & Pre-Event Access
Participation in any bonus, complimentary, or pre-event experience is optional.
Participation may be considered activation and partial fulfillment of the Service.
Non-participation does not affect the purchased Service.
7. Digital Products
Digital products are considered delivered once they are made available to the Participant, including any staged, phased, or partial release of content.
Where a digital product is delivered in stages, access to any initial portion (including the first module, lesson, week, or release segment) constitutes commencement of full delivery of the entire product.
This applies regardless of whether the Participant accesses, downloads, completes, or engages with the content.
Once any portion of a digital product has been made available after purchase, the product is deemed fully delivered and fulfilled.
All digital products are strictly non-refundable once any part has been made available.
No partial refunds, pro-rata refunds, or refunds based on non-completion or unused portions are permitted.
8. Coaching & Educational Disclaimer
All Services are for educational, experiential, and developmental purposes only.
No outcomes or results are guaranteed.
We do not provide medical, psychological, legal, or financial advice.
All decisions and actions taken by Participants are their sole responsibility.
9. Liability
We are not responsible for:
Participant behaviour or interactions (before, during, or after Services)
third-party platforms (WhatsApp, Zoom, etc.)
missed communications due to Participant-side issues
interpretation or application of content
actions of other Participants
Participation is at the Participant’s own risk.
10. Intellectual Property & Recording
All materials remain the intellectual property of the Company.
Sessions may be recorded and used for training, educational, or promotional purposes.
By participating, you consent to such use unless explicitly stated in writing before participation.
11. Entire Agreement
These Terms constitute the entire agreement between the Participant and the Company regarding Services and supersede all prior agreements unless otherwise stated in writing.
12. Governing Law
These Terms are governed by the laws of South Africa.
13. Acknowledgment
By purchasing or participating, you confirm that:
You have read and understood these Terms
You agree to be bound by them
You understand all sales are final unless required by law
You understand Services are fulfilled once scheduled, allocated, or made available
You understand communication sent via WhatsApp or email constitutes valid delivery
You understand continued participation constitutes acceptance of these Terms.